Contact us

General enquiries

Our opening hours are Monday to Friday, 9:00am to 5:00pm. Offices are closed on bank holidays.

Phone: 0370 192 4000

Email the Enquiries Team

You can also send an enquiry using the general enquiries form.

Post:

Housing & Care 21
Tricorn House
51–53 Hagley Road
Birmingham
B16 8TP

Out of hours

Our out of hours services cover care and repair issues during evenings, weekends and bank holidays.

Care: 0345 605 0061

Repairs: 0345 603 0099

Complaints Helpline

Phone: 0303 123 1622 

Email the Complaints Helpline

Our operating hours are 9am to 5pm, Monday to Friday.

You can also send a letter to:

Freepost RTJE-LEHY-SGLJ
Housing & Care 21
Tricorn House
51-53 Hagley Road
Birmingham
B16 8TP

Mark your envelope COMPLAINTS in the bottom left corner.