Contact us

General enquiries

Our opening hours are Monday to Friday, 9:00am to 5:00pm. Offices are closed on bank holidays.

Phone: 0370 192 4000

Email the Enquiries Team

You can also send an enquiry using the general enquiries form.


Housing & Care 21
Tricorn House
51–53 Hagley Road
B16 8TP

Getting to Tricorn House (PDF, 927KB)

Out of hours

The Home Care Contact Centre provide out of hours phone support for care and repair issues during evenings, weekends and bank holidays.

Care: 0345 605 0061

Repairs: 0345 603 0099

Complaints Helpline

Phone: 0303 123 1622 

Email the Complaints Helpline

Our operating hours are 9am to 5pm, Monday to Friday.

You can also send a letter to:

Housing & Care 21
Tricorn House
51-53 Hagley Road
B16 8TP

Mark your envelope COMPLAINTS in the bottom left corner.

Suggestions, comments and complaints

If you would like more information on giving feedback to Housing & Care 21, please download our guide to making a suggestion, comment or complaint.