Contact us

General enquiries

Our opening hours are Monday to Friday, 9:00am to 5:00pm. Offices are closed on bank holidays.

Phone: 0370 192 4000

Email the Enquiries Team

You can also send an enquiry using the general enquiries form.


Housing & Care 21
Tricorn House
51–53 Hagley Road
B16 8TP

Getting to Tricorn House (PDF, 927KB)

Out of hours

The Home Care Contact Centre provide out of hours phone support for care and repair issues during evenings, weekends and bank holidays.

Care: 0345 605 0061

Repairs: 0345 603 0099

Complaints, comments and suggestions

In the first instance if you have a complaint, comment or suggestion about housing or care services you should contact your court, housing or care manager.
If you feel a concern or complaint has not been resolved, information is publicised within your court or scheme on who to contact next - ask your court manager for more information.
You can also find further details of our policy in our leaflet, Your guide to making a suggestion, comment or complaintor contact us for further advice:

Phone: 0303 123 1622 

Email the Complaints Helpline

Our operating hours are 9am to 5pm, Monday to Friday.

You can also send a letter to:

Housing & Care 21
Tricorn House
51-53 Hagley Road
B16 8TP

Mark your envelope COMPLAINTS in the bottom left corner.