Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
Page 12
Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Page 22
Page 23
Page 24
Page 25
Page 26
Page 27
Page 28
Page 29
Page 30
Page 31
Page 32
Page 33
Page 34
Page 35
Page 36
Support the Residents Association or Court Voice who is a residents representative. Take responsibility for the security safety and cleanliness of the court. Look after the building and its equipment and appoint contractors to carry out repairs. Deal with bookings of the guest room or arrangements for use of communal facilities. Manage the ancillary staff working at the court such as cleaners and liaise with gardeners and window cleaners. Support you to access care services provided either by Housing Care 21 or another provider working on site this applies to extra care court managers. Develop services on court for you and which may also be available for other older people in the community. The court manager will inform you about the range of activities taking place on your court and in the local community. Undertake administration associated with the running of the court. When the court manager is not on duty The court manager will let you know their hours of work and any planned absences such as annual leave. A relief court manager may be employed when your court manager is on annual leave or off work due to ill health for a significant period of time. We will agree with residents what arrangements should be put in place. When the court manager is not on duty any emergencies are dealt with by the call monitoring centre which residents can access via their emergency call system. Calls are automatically routed to the call monitoring centre when the court manager is not available or not on site. For more information please see the chapter on Your Call Monitoring Service. R E S I D E N T S H A N D B O O K 9 Your court manager service