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Who is Housing Care 21 Housing Care 21 is a leading non-profit housing and care provider for older people. Weve been around since 1964 and are proud of our wide ranging knowledge and specialist expertise. Our service is designed to promote choice and independence. We aim to provide a better experience for our residents and services fit for the 21st century. We own or manage over 18000 retirement and extra care apartments and bungalows across England and are one of the largest providers of home care services. We are a Registered Social Landlord with charitable status and are non-profit making. Our care and support services are for residents of our courts and older people in the wider community. These services include domestic and personal care services live-in care services and specialist services such as dementia care and end of life care. Many of our extra care courts also have facilities such as a hairdressers restaurant a small shop or a gym. We realise that you may need additional support services as you get older or if you are unwell and we hope we can provide support if or when you need more assistance. At Housing Care 21 we aim to ensure that residents receive a first class service throughout their time with us. As part of our commitment to the well-being of residents we provide a financial wellbeing service. This will help to ensure that you receive your maximum benefit entitlement and identify any extra benefit income that you may be entitled to. All court managers are trained to help you apply for all welfare benefits that you may be entitled to receive. R E S I D E N T S H A N D B O O K 5 Welcome