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3 2 R E S I D E N T S H A N D B O O K Welcome 4 R E S I D E N T S H A N D B O O K Welcome to your residents handbook. This handbook has been put together in partnership with residents and replaces all other versions of the residents or tenants handbook including the Housing 21 Tenants Handbook Guidance on your tenancy. There is a separate handbook for leaseholders and shared ownership leaseholders. Please note your tenancy agreement defines precisely your entitlement to any services provided and is your contract with Housing Care 21. The handbook is divided into separate sections and will be updated or amended at regular intervals.