Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
Page 12
Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Page 22
Page 23
Page 24
Page 25
Page 26
Page 27
Page 28
Page 29
Page 30
Page 31
Page 32
Page 33
Page 34
Page 35
Page 36
R E S I D E N T S H A N D B O O K 3 5 Data protection and your right to know Data protection and your right to know Your rights under the Data Protection Act All information relating to you and your tenancy is confidential. You have the right to see information held about you on computer or paper files. Housing Care 21 has a computerised system for dealing with rent and service charge accounts repairs and re-housing and holds paper files about properties and tenancies. If you wish to see this data please write to our Policy Data Protection Officer at our Head Office address in Birmingham page 6. Housing Care 21 reserves the right to charge 10 in respect of each request for information. Right to information You have the right to receive information about our performance for example how long it takes us to do repairs or how we have performed in meeting our service offers. This will be reported to you every year. We also report to you on performance and many other issues at meetings we have with residents.