R E S I D E N T S H A N D B O O K 3 3 Getting involved Annual residents conference We hold annual residents conferences which you will have an opportunity to attend. The conference receives an update on all activities that have been taking place throughout the year and focuses on improvements that we want to deliver over the course of the next year. It is an opportunity to contribute your views and comments to help shape our services in future. Partner Shop provides an opportunity to share your views. This might be through an occasional telephone survey or you may be interested in attending a focus group on communications but not one on repairs. Improvement Groups Its important when were improving and changing various things in the organisation that we listen to customers views and ideas. Therefore we hold sessions with residents to understand their experiences and gain their opinions to help shape our services. Court Voice or Residents Association The role of the Court Voice and Residents Associations is important. The Court Voice is a resident who is willing and able to help with feedback and representing the views of residents. A Residents Association is a similar more formal way of doing this. Resident satisfaction surveys We run surveys from time to time to give residents the opportunity to make their views and priorities known. The results are published so that everyone can see the general view of how our service is improving. If you wish to get involved in any activities or have any views on other ways in which we can involve you then please speak to your court manager or contact the Engagement Team on 0303 123 4601 email bettertogether housingandcare21.co.uk.