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R E S I D E N T S H A N D B O O K 3 1 Safeguarding Safeguarding Housing Care 21 is committed to preventing and detecting any form of abuse or neglect that may harm residents or visitors. See the courts notice board for details of how to report suspected abuse. Housing Care 21 works in partnership with the local authority and other organisations to investigate any incidents of suspected or actual abuse. If you have any concerns speak to your court manager or use the telephone help line advertised on your court. Financial abuse We have produced a leafl et available on your court which gives you specifi c information about how you can prevent fi nancial abuse from happening to you. Wills and bequests Most solicitors offer a cheap and simple service or advice can be obtained from your local Citizens Advice Bureau or Age UK area representative. Court managers because of their position can develop close personal relationships with those living on their court and sometimes people wish to acknowledge this by giving the court manager a gift in their will. The court managers conditions of employment do not allow them to receive gifts of money bequests or presents. Nor should they be asked to act as Executors for the Estate of a resident or to be a witness to the will. Court managers should also not ever be signatories to any other legal document. Staff - professional boundaries Whilst we recognise that staff must establish a rapport with residents and provide friendly and accessible services they are responsible for establishing and maintaining appropriate boundaries between themselves and residents. Staff must ensure that working relationships are not misread or confused with friendship or other personal relationships. This is essential in order to protect residents and staff from any risk. Court managers because of their position can develop close personal relationships with those living on their court and sometimes people wish to acknowledge this by giving the court manager