3 0 R E S I D E N T S H A N D B O O K Anti-social behaviour and harassment Anti-social behaviour and harassment continued Below are some of the ways in which we can help prevent or manage ASB. In certain cases it is possible that we will work through the list of options in this order. However it is equally possible that the circumstances of a particular case will justify one or more of the options being missed out or used in a different order. Verbal warning from Housing Care 21 to the perpetrator. Warning letter from Housing Care 21 to the perpetrator. Mediation. Acceptable Behaviour Contract between Housing Care 21 and the perpetrator. Notice Seeking PossessionForfeiture from Housing Care 21 to the perpetrator. Refusing Mutual Exchange requests. Injunction including Exclusion Orders Powers of Arrest and Undertakings. Anti Social Behaviour Order ASBO including Parenting Orders and other associated Orders. PossessionForfeiture proceedings including Demotion. If you wish to report an incident of anti-social behaviour or nuisance that you or any other resident are experiencing please contact your court manager immediately. Protection of staff Housing Care 21 will not tolerate any ASB directed at our staff agents or contractors. We will take a tough approach against anyone who directs ASB at our staff. Housing Care 21 may intervene immediately and seek an Injunction or Possession against the perpetrator without taking any preliminary steps.