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Contents 4 Welcome 5 Who is Housing Care 21 6 How to contact us 8 Your court manager service 10 Your call monitoring service 11 Your home 14 Useful publications 15 Useful information 16 Pets 16 Rent and other charges 19 Safety and security 21 Repairs and maintenance 25 Your cooker 26 Transfers mutual exchanges and ending your tenancy 27 Help with benefits 29 Anti-social behaviour and harassment 31 Safeguarding 32 Getting involved 34 Fairness and equality 35 Data protection and your right to know R E S I D E N T S H A N D B O O K 3 Contents