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2 6 R E S I D E N T S H A N D B O O K Transfers mutant exchanges and ending your tenancy Transfers As a Housing Care 21 resident you are entitled to apply for a transfer to another property owned by Housing Care 21. Your court manager will be able to give you more information. Your application will be reviewed in date order along with any external applicants as long as you fulfil the criteria You have an assured tenancy. Your rent account has been clear for the last six months. If there are exceptional needs your case can be presented to the Exceptions Panel. The condition of your home will be inspected by your court manager and it is expected that you will vacate your home in good condition. Mutual exchange You have the right to exchange your home with another Housing Care 21 resident or a resident from any other housing association or local authority. Both landlords must give their written consent before the exchange goes ahead. Our criteria includes Any incoming resident must satisfy the criteria for living in one of our properties. Your rent account must be clear of any arrears. The condition of your home will be inspected by your court manager and it is expected that you will vacate your home in good condition as per the conditions of your tenancy. Your court manager can give you more information. Ending your tenancy You can end your tenancy by giving four written weeks notice your court manager can give you more details about this. Our tenancies start on Monday. We are able to receive the keys before 12 noon of the following Monday without you incurring any further rent. Rent will continue to be charged until the keys are received. Before you move from your home the property should be cleared of all possessions unwanted items and rubbish including carpets and other floor coverings except for Housing Care 21 items such as any cookers and fridges. The property should be left in a good condition as per the conditions of your tenancy. If the property is not left in a clean and good decorative order or there is damage which is not associated with normal wear and tear Housing Care 21 reserve the right to re- charge you to put right these items. As a reminder you may also want to notify your bank building society pension and benefits office council and utility companies and any other interested parties of your change of address cancel any standing order payments or direct debits if applicable notify the council if you are claiming Housing Benefit. HomeSwapper This is a national subscription service which enables you to swap your home with another subscribed tenant anywhere in the country. To meet the criteria you must have held your tenancy for 12 months and have a clear rent account. Please speak to your court manager for more information. Transfers mutual exchanges and ending your tenancy