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1 0 R E S I D E N T S H A N D B O O K Your call monitoring service The majority of our courts are connected to a call monitoring service Appello. Call monitoring centres are manned by trained and experienced personnel who deliver community support services throughout the UK. They have teams of trained operators working within their response centres which are open 24 hours a day 7 days a week providing immediate help and reassurance in the event of you pulling the pull cord using your pendant or phoning in. If you need help when the court manager is not available an Appello operator will answer your call quickly and arrange the necessary support for you. They will enable the emergency services to access the front door of the court and the key safe so there is swift access in case of any emergency. Please dont worry about pressing your pendant or pulling your cord by accident. Court managers test the pull cords and pendants regularly and the call monitoring company will test the dedicated telephone lines to ensure that the service is always working. If you experience any problems with the alarm system in your home then please let your court manager know as soon as possible. They will inform the call monitoring company to rectify the situation. If your call monitoring system has failed and you need to report an emergency when the court manager is off duty you should ring the following number 0345 603 0099. We may need to make temporary cover arrangements if the court manager is away either on holiday or sick leave. Your call monitoring service