Refreshing our residents' publications
The Customer Engagement Team has been working hard to improve the publications Housing & Care 21 produce for our customers.
My Time, our popular resident's magazine, has a new look! The printed version is available in a smaller size - the result of resident feedback from surveys, focus groups and customer engagement meetings around the country, where we road-tested a prototype of the new magazine.
We have also combined all three Retirement Housing regions back into one edition, as residents told us they want to see what’s going on on courts in other areas of the country.
The spring edition of My Time contains Housing & Care 21 news, news from around our courts, Bruce’s election blog, and an election special on what our residents would like to see the future government do for older people. We also interviewed inspirational marathon runner Brian Raywood, of Henry Vernone Court in Hull, as part of our new It’s Never Too Late campaign.
My Money is the annual financial supplement to My Time, providing the latest updates on welfare reform, recent changes to benefits and state pensions and other useful financial information.
Reducing the risk of financial abuse
Our leaflet Reducing the risk of financial abuse has been rebranded and updated, and contains support and information on steps that can be taken to avoid financial abuse.
All of our publications can be found on our Residents' publications page.