On Target: our new annual service report
Housing 21 is very pleased to launch our new Annual Service Report, On Target.
This important document has been produced and published in full partnership with our residents, to outline the level of service we aim to deliver. It assesses:
- how we are currently doing in delivering these services;
- how we intend to work together with residents to improve our services.
The standards, whilst mainly aimed at tenants living in our supported properties, will define the basis of how we aim to operate across all our different properties.
This report will be published annually in line with the guidelines set out by the Tenant Services Authority. These standards put our customers at the centre of our business and along with our staff we will use them to guide our work to improve how we do things.