Residents' publications

On Target

Annual service report on our services

On Target - Annual Service Report 2014

On Target - Annual Service Report 2013

On Target - Annual Service Report 2012

On Target - Annual Service Report 2011

Information leaflets

We produce a range of leaflets on our policies and procedures.

Benefits - useful numbers

Information in alternative formats

Reducing the risk of financial abuse

Guide to making a suggestion, comment or complaint

Handbooks

Our handbooks provide information on your tenancy and the services and facilities we offer.

Residents' handbook - for our customers in rented accommodation

Leasehold Residents' handbook - for our leaseholder customers

Management Service for Homeowners - for our leaseholder customers

Kent tenant handbook - for our Kent Better Homes, Active Lives customers 

Oldham tenant handbook - for Oldham customers who live in our newly refurbished sheltered housing

My Time 

Our free quarterly residents' magazine

2016

My Time - Spring 2016

2015

My Time - Winter 2015

My Time - Summer 2015

My Time - all regions, Spring 2015

2014

My Time - central edition, December 2014

My Time - north edition, December 2014

My Time - south edition, December 2014

My Time - central edition, August 2014

My Time - north edition, August 2014

My Time - south edition, August 2014

2013

My Time - central edition, August 2013

My Time - north edition, August 2013

My Time - south edition, August 2013

My Time - central edition, April 2013

My Time - north edition, April 2013

My Time - south edition, April 2013

2012

My Time - central edition, December 2012

My Time - north edition, December 2012

My Time - south edition, December 2012

My Time - central edition, August 2012

My Time - north edition, August 2012

My Time - south edition, August 2012

My Time - central edition, April 2012

My Time - north edition, April 2012

My Time - south edition, April 2012

My Money

Our free newsletter providing up-to-date information on welfare, housing benefits and useful advice on managing your money.

My Money - April 2016

My Money - April 2015

My Money - April 2013

My Money - April 2012

If you would like a printed copy of any of our publications, please contact your local office.