Why Housing & Care 21

Hear from the leadership team


Bruce Moore
Chief Executive Officer

Thank you for your interest in working for Housing & Care 21. We are a not-for-profit organisation with the charitable objective of supporting older people of modest means by providing the housing and care they need.

We have three guiding principles which help us in our work:

21 – we are committed to providing modern, contemporary and
forward-thinking services

Better – we strive to continually improve and innovate to provide
quality services and value for money

Experience – the satisfaction and happiness of our employees and our customers is our ultimate goal

If you want to work for a positive, forward-looking organisation that is committed to customer service and continual improvement, I hope you will choose to apply for a job with Housing & Care 21.

Annabel Ellin
Director of Culture, Assurance and Performance

Our values, along with how we invest, demonstrate our commitment to achieving more, more for our residents, more for our customers and more for our employees. I am proud that we are ambitious in our plans, and at the heart of these plans is our investment in our people and their potential.

We aim to make sure that our employees are equipped to do their jobs effectively, but also empowered to make decisions. 

Housing & Care 21 have a team ethos, we learn from our mistakes and are open and transparent in our communications. We positively value the contributions that all individuals make, with many opportunities available to influence our agenda and make a difference.

As an organisation we actively encourage the celebration of team and individual successes and the sharing of good practice.

Our people’s passion for delivering great quality services to our residents means we are able to deliver our organisational aims of 21, Better and Experience.



If you are interested in becoming a part of our team, take a look at our current job opportunities.

Search our jobs


Kris Peach
Director of Extra Care

Housing & Care 21 is the largest provider of Extra Care across England with over 150 schemes.

Living in an Extra Care scheme offers independent living for those primarily over the age of 65, in a private apartment with the added benefit of having access to care services on site.

Having worked in Extra Care housing for some years, I have seen first hand what a difference it can make to people’s lives and I’m incredibly proud of the difference our services make to those living in our schemes. Working for Housing & Care 21 within Extra Care is rewarding and provides opportunities to develop through a very person-centred organisation.

We put our residents and our employees first and we know the only way we can deliver excellence is by investing in our people. This is fundamental for the continued success of our organisation and ultimately improved quality of life for our residents.

I hope you take the opportunity to join our Extra Care “family” in a location near you so that you too can really make a difference to the lives of older people.

James McCarthy
Director of Retirement Housing

Our Retirement Housing is a positive choice for older people. We have over 11,000 Retirement Housing properties on more than 350 courts located all over England.

People choose our Retirement Housing because we offer:

  • A dedicated Court Manager 
  • The opportunity to meet like-minded people
  • The use of communal facilities and opportunities to take part in social activities
  • A chance to be part of the local community

Our Court Managers are responsible for their individual court and make a huge difference to the quality of life for our residents.

It is important to us to recruit and retain people who want to provide excellent customer service to older people and care about making a difference.

We have a great induction and training programme for new starters and we also ensure that our court managers have lots of support from their manager and a local buddy.