Home Care

Home_Care_carer_and_customer.pngWe understand how important it can be to stay in familiar surroundings when day to day help is needed, which is why Housing & Care 21 offer professional and flexible Home Care services with a personalised approach.

Our personal care and practical support plans are fully tailored to your requirements, meaning that you receive the right amount of support as often as needed so you can stay independent in the comfort of your own home. You'll receive high standards of Home Care from our friendly and fully-trained care staff, with the guarantee that each of your appointments will be at least 30 minutes long.

Housing & Care 21 is one of the largest Home Care providers in the UK. All of our Home Care services are registered with the CQC, and our staff receive DBS checks and ongoing professional training and development to ensure they deliver the standard of care that you expect.

We have Home Care branches across England. If you are interested in our care and support services, you can use our care search to find your local office, or call us on 0370 192 4000 or email us.

A lot of our Home Care services are provided through contracts with local authorities. In some areas we also provide private Home Care services, which you can arrange directly with us. You can pay for private Home Care yourself, or through payments from your local authority.

Care and support services

We provide personal care and practical support services, ranging from single visits to overnight help. Our dedicated care staff will work to ensure that dignity and respect for your choices are at the forefront of your tailored support plan.

Our personal care services include help with:

  • personal hygiene – including washing, bathroom visits and oral care
  • morning  and evening routines – including bathing, dressing and personal grooming
  • preparing food and meeting dietary requirements
  • eating and drinking
  • medication – including help with taking your medication or reminders that it’s due

Our practical support services include help with:

  • money and shopping – including bill paying and collecting prescriptions
  • food and nutrition – including shopping and food preparation
  • domestic tasks - including cleaning, washing and ironing and making beds
  • fitness and wellbeing – assisting with access to activities and services
  • social activities - helping you get out and about and supporting with hobbies

Respite care services

Respite care gives the opportunity for your carers to take planned or emergency breaks while we provide temporary care services.

Housing & Care 21 can provide respite care for one day, or as long as needed. Your caregivers can take a break from providing care with the peace of mind that our professional staff will give you the same high quality service in their absence.

Like all our services, respite care will be fully tailored to your specific needs and routines.

Care the way you want it

Housing & Care 21 is committed to providing services that meet your individual needs and help you to continue to live independently in the comfort and privacy of your own home.

Our commitment to you:

We’ll work with you to develop a personal care and support plan that can be reviewed at any time.

You’ll have a consistent care team, so there’s always a familiar face, and you’ll have a say in who provides your care.

With your permission we’ll engage with your family members to involve them in the planning, delivery and review of the service we provide.

We strive to continuously improve our services, and from time to time contact our customers for feedback to help us achieve this.

We’re committed to supporting our carers in their daily roles as well as with their personal and professional development, to ensure you get the best quality of care.