Housing 21

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Customer Services (for existing customers)

Property income and administration team (rent enquiries)

For rent enquiries call 0345 607 0272 or email Property Income Administration.

Suggestions, comments and complaints

We appreciate your feedback. For suggestions, comments adn complaints call 0303 123 1622, email the Complaints / Suggestion line or mail your suggestions to FREEPOST suggestions comments and complaints (this is a freepost service).

The opening hours are Monday to Friday form 9am to 5pm. Please note offices are closed on bank holidays.

Contact us out of hours


For after hours repairs (evenings or weekends), please call Tunstall on 0845 055 0946.


To contact us about a care issue out of hours, please call 0345 605 0061.

Property enquiries

Property for rent

For information on properties to rent call 0345 606 6363 or email the Lettings team.

New property for sale

For new properties for sale call 0345 608 4021 or email the Sales team.

Resale property

For resale properties enquiries call 0370 608 4021or email the Leasehold team.

Opportunities to supply Housing & Care 21

All opportunities to supply goods and services to Housing & Care 21 are advertised on our e-tendering website.

Accounts payable

Invoices for goods & services should include:

  • the name of the person who ordered the goods or services
  • a purchase order number

If either of these details are missing, then payment may be delayed.

Email invoices to Accounts Payable or post your invoice to the below address
Accounts Payable
Housing & Care 21
The Triangle
Baring Road

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