Contact us

General enquiries

Our opening hours are Monday to Friday, 9:00am to 5:00pm. Offices are closed on bank holidays.

Phone: 0370 192 4000

Email the Enquiries Team


Housing & Care 21
Tricorn House
51–53 Hagley Road
B16 8TP

Out of hours

Our out of hours services cover care and repair issues during evenings, weekends and bank holidays.

Care: 0345 605 0061

Repairs: 0345 603 0099

Suggestions, comments, compliments and complaints

We appreciate your feedback, including suggestions, comments, compliments and complaints.

Phone: 0303 123 1622

Email the Suggestions, Comments and Complaints Team


FREEPOST suggestions, comments and complaints