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Customer Services (for existing customers)

Property income and administration team (rent enquiries)

For rent enquiries call 0345 607 0272 or email Property Income Administration.

Suggestions, comments and complaints

We appreciate your feedback. For suggestions, comments and complaints call 0303 123 1622, email the Complaints / Suggestion line or mail your suggestions to FREEPOST suggestions comments and complaints (this is a freepost service).

The opening hours are Monday to Friday from 9am to 5pm. Please note offices are closed on bank holidays.

Contact us out of hours


For after hours repairs (evenings or weekends), please call 0345 603 0099.


To contact us about a care issue out of hours, please call 0345 605 0061.

Property enquiries

Property for rent

For information on properties to rent, please phone 0345 606 6363 or email the Lettings Team

Property for sale

For information on new and resale properties, please phone 0345 608 4021 or email the Sales Team

Opportunities to supply Housing & Care 21

All opportunities to supply goods and services to Housing & Care 21 are advertised on our e-tendering website.

Accounts payable

Invoices for goods & services should include:

  • the name of the person who ordered the goods or services
  • a purchase order number

If either of these details are missing, then payment may be delayed.

Email invoices to Accounts Payable or post your invoice to the below address
Accounts Payable
Housing & Care 21
Tricorn House
51–53 Hagley Road
B16 8TP

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