Customer Services (for existing customers)
Property income and administration team (rent enquiries)
For rent enquiries call 0345 607 0272 or email Property Income Administration.
Suggestions, comments and complaints
We appreciate your feedback. For suggestions, comments and complaints call 0303 123 1622, email the Complaints / Suggestion line or mail your suggestions to FREEPOST suggestions comments and complaints (this is a freepost service).
The opening hours are Monday to Friday from 9am to 5pm. Please note offices are closed on bank holidays.
Contact us out of hours
For after hours repairs (evenings or weekends), please call 0345 603 0099.
To contact us about a care issue out of hours, please call 0345 605 0061.
Invoices for goods & services should include:
- the name of the person who ordered the goods or services
- a purchase order number
If either of these details are missing, then payment may be delayed.
Email invoices to Accounts Payable or post your invoice to the below address
Housing & Care 21
51–53 Hagley Road