About us

Housing & Care 21 is a leading national provider of retirement housing and care services for older people, mainly those aged 65 and above. We deliver affordable, contemporary, person-centred care and housing that meets individual needs, improves wellbeing and promotes independent living.

We are a not-for-profit organisation and operate in over 150 local authority areas – managing around 19,000 Retirement and Extra Care apartments and providing over 80,000 hours of care each week to more than 31,000 customers.

Our Strategic Plan sets out our purpose, strategic priorities and the principles that underpin all we do.

Our services

We provide two main service areas:

Retirement Housing

Housing for rent or sale with a court manager service available. People have their own homes and share communal facilities and space.

Extra Care

Extra Care services have increased on-site support, to enable individuals with illnesses or disabilities to live as independently as possible. People have their own flats and tenancies, and there is often a range of communal facilities available, such as hairdressers, restaurants and shops.

Our Extra Care facilities include:

  • sites where we are the landlord
  • sites where we are the provider of care and support
  • sites where we are both the landlord and provider of care and support

Our Principles

Our principles are shared across the organisation, and ensure that we offer our customers the best experience.

21

We’re committed to providing a modern and forward-thinking 21st-century service. This includes updating and modernising our existing housing, as well as developing new and innovative property designs and service models for the future.

Better

We aim to be the lead provider of housing and care services and strive for continuous improvement and innovation in all that we do.

Experience 

We will consistently deliver positive results for our residents, customers and staff. We will deliver tailored solutions that meet individual needs – not simply adopting and applying prescribed or standard responses.